Service Excellence

Penticton Chamber 35th Annual Business Excellence Awards | Penticton Chamber of Commerce


Service Excellence Award is presented to a business that provides an excellent customer service experience. This business has an outstanding dedication and achievement to service excellence demonstrated by a strong commitment to outstanding customer service, loyalty and community engagement.  Judging will take into account the relative size of business.  *Must be in business longer than 2 years 

This business: 

  • Receives positive feedback and reviews through their own and third-party media channels.
  • Demonstrates proficiency in meeting or exceeding the changing needs of customers.
  • Preserves high service standards through effective staff/team training and development.
  • Consistently provides exceptional customer experiences and has a reputation of exceeding customers’/clients expectations.

NOTE:  The BEA Committee reserves the right to reallocate nominees into the appropriate award category if they are determined to be ineligible in the Service Excellence Award category.

Criterion Weight
Service Excellence 35.0%
Success Factors 25.0%
Supporting documents 9.0%
Innovation & Improvement 9.0%
Education & Training 9.0%
Community Engagement 8.0%
Organization Profile 5.0%