Requirements
Hospitality Excellence Award recognizes the active role of the business in the development of the local hospitality and tourism industry, as well as making the South Okanagan Region a better place to visit. The definition of hospitality is the friendly, generous reception and entertainment of guests and visitors. Judging will take into account the relative size of business. *Non Profit organizations are not eligible for this award. *Must be in business longer than 2 years
Businesses that cater to the hospitality/tourism sector include but are not limited to:
- Accommodations (including campgrounds)
- Restaurants & Cafes
- Adventure & Recreation
- Wineries, Breweries, Cideries, Distilleries
- Attractions, Tour Companies, Family Friendly Activities
This business:
- Receives positive feedback and reviews through their own and third-party media channels.
- Collaborates with other industry partners to enhance customer experience in a manner that strengthens the vision of Penticton as a preferred destination city.
- Significantly impacts the economic, environmental, social and cultural aspects of their community.
- Adapts to industry challenges in a positive and creative manner.
NOTE: The BEA Committee reserves the right to reallocate nominees into the appropriate award category if they are determined to be ineligible in the Hospitality Excellence Award category.
Criteria
Criterion | Weight |
---|---|
Success Factors | 30.0% |
Customer Service | 30.0% |
Marketing Success & Partnerships | 17.0% |
Community Involvement | 10.0% |
Organization Profile | 8.0% |
Supporting Documents | 5.0% |